Who do I contact for warranty questions or to troubleshoot any problems with my item?

You will contact us first and we will tell you how to proceed. You will be taken care of by us directly or you will be told to contact the manufacturer of the product directly. Either way we will see to it that you are taken care of in a timely and satisfactory manner.

What is your Return Policy?

All items sold by BuckeyeFitness.com come with a 30 Day Money Back Guarantee. If you cancel before your order has been dispatched you will receive a FULL refund, but please be advised that it is too late to cancel an order once it has been dispatched.

Before any item is returned you must first contact BuckeyeFitness.com by email at customerservice@buckeyefitness.com and you will then be issued a return authorization number. If an item is returned without a return authorization number, no refund will be issued.

If an item has already been shipped then you will be responsible for return shipping costs and insurance – unless items are found to be damaged upon delivery, in which case you will not be liable for return shipping costs. Please read our Return Policy page for full details.

When will my order ship?

Shipping times vary on products. However, we would be confident of dispatching over 99% of in-stock items within 1 – 5 business days. If you do not receive within this time-frame an email notification from us of your shipping details, please contact us at customerservice@fitnesslyceum.com and we will promptly investigate and advise of shipping times.

If the shipping time is delayed you do have the choice of cancelling your order and receive a full refund. All items are shipped by reputable, nation-wide carriers and, upon shipment you will be emailed a tracking number so that you can find out exact delivery time of your item. Please read our Shipping page for full details.

How Do I Track My Order?

Once your order is shipped we will send you an email with the tracking ID of your courier. You can then keep track of your order by simply entering in your tracking ID on the courier's website.

Please read our Shipping page for full details.

How can I place my order?

You may place an order online or by phone. When you place an order by phone our agents will ask you for your credit card details and will confirm whether or not payment has been accepted. Placing an order online or by phone is secure. We use PayPal Payments Pro to process credit card orders. PayPal is one of the largest and most secure payment processors there are. We never keep your credit card details on our website; your credit card details are passed directly to PayPal Payments Pro.

Is your website secure?

Yes, absolutely. The BuckeyeFitness.com website is hosted by Yahoo. Yahoo is one of the largest selling platforms in the world and keeps security a top priority at all times. Finally, all credit card payments are handled using PayPal.com – one of the World’s largest and most trusted payment companies. Your credit card details are not stored on our site but are passed through to PayPal.com at time of payment.

Can I really return my item until 30 days after purchase?

Yes. If you’re not entirely satisfied with your purchase you can return your item up to 30 days after purchase, with no questions asked. Please read our Return Policy page for full details.

How do I return an item?

Before returning your purchase you must first email customerservice@buckeyefitness.com. Upon receipt, you will be issued a return authorization number. If the item arrived damaged you are not liable for return shipping costs and insurance; you may be asked to provide proof of damage. If you are returning an item that is not damaged you will be responsible for arranging return shipping and insurance. Other costs may also be incurred. Please read our Return Policy page for full details.

Can I place an order with different billing and shipping addresses?

Absolutely, as long as both are inside the 48 continental states (excluding Hawaii and Alaska). Please read our Shipping page for full details.

Do you ship to Alaska, Hawaii or any of the US territories and protectorates?

Some items can be shipped outside of 48 contiguous states. Some items can be shipped worldwide. If you live in one of these states or outside of the United States please contact us for details on ordering. If at all possible we will get the item you want to you.

You state curb side delivery in your shipping guide. What is this exactly?

Most large items will be delivered only to the nearest ground-level entrance of your home, business, or residence. Exceptions include apartments, unusual driveways, or any other obstacles which may impede delivery. Some freight carriers may be able to carry your item into a specific room or up stairs for an additional fee. Please read our Shipping page for full details.

Will I be charged sales tax?

We only charge sales tax on items that will be delivere to the state of Ohio. Also, there’s no additional shipping or handling fees. The price quoted is the price you pay!

Is shipping included with my purchase?

Shipping is included and there’s NO sales tax or handling fees with the exception of items being delivered to the state of Ohio. The price quoted is the price you pay!